The cost of service in Portugal, Lisbon, Terminal VIP lounge Lisbon (International),EUR |
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| Passengers | Basic | Urgent | ||
|---|---|---|---|---|
| Departure | Arrival | Departure | Arrival | |
| 1 adult | 500 | 500 | 500 | 500 |
| 2 adults | 500 | 500 | 500 | 500 |
| 3 or more adults | 500 | 500 | 500 | 500 |
| Child up to 12 years | 100% | 100% | 100% | 100% |
| Infant up to 2 years | 0 | 0 | 0 | 0 |
Fast-track (Accelerated passage) + VIP lounge
• Services are only available for flights operated in Terminal 1.
• CIP service opening hours: from 07:00 to 10:00.
• Porter service hours: 24 hours.
• The maximum number of passengers per service is six (6).
2. Booking
• Opening hours: Monday to Friday (excluding public holidays) from 09:00 to 17:30.
VIP service procedure on departure
The dispatcher meets the passenger in the parking lot with a sign with the passenger's last name or with a VIP sign. The passenger is escorted to the check-in desks and helped to go through all the procedures in a fast mode, then the dispatcher escorts the passenger to the VIP lounge, where the passenger awaits the announcement of boarding the flight. Passengers can use the bar, hot drinks and snacks are offered. After the announcement of boarding, the dispatcher escorts the passenger to the flight gate and delivers the passenger to the aircraft on a separate transport.
VIP service procedure on arrival
The dispatcher meets the passenger at the "sleeve" or entrance to the terminal with a nameplate with the passenger's name, accompanies the passenger to the passport control desk, helps to go through the formalities and get into the VIP lounge. The porter delivers the luggage from the general baggage claim counter to the VIP lounge.
Applications must be submitted no later than 5 business days before the scheduled date/time
of the corresponding flight.
3. Cancellation/ no-show/ change of order
• Cancellation of the order
• More than 24 hours before the scheduled departure/arrival time – there are no penalties.
• Less than 24 hours before the scheduled departure/arrival time – full payment.
